Patrick H.

Patrick H. has extensive work experience in the field of IT operations and customer support. Patrick is currently working as the IT Operations & Customer Support Manager at Vivi since May 2022. Prior to this, they held the position of IT Operations & Support Lead at Art Processors from June 2021 to May 2022. From March 2018 to June 2021, Patrick worked as the IT Operations Lead at RMIT Online. Before that, they served as a Senior Support Specialist at the University of Melbourne from January 2017 to March 2018. Patrick also worked as an IT Operations Specialist at WEX Inc. (WEX Australia) from June 2014 to May 2016 and as a Support Analyst - IT Service Delivery at StarTrack from January 2014 to June 2014. Patrick started their career at Optus in 2008 and held various roles including Service Delivery Specialist, Provisioning Officer, Service Management Officer, and Technical Support Agent. Patrick'stenure at Optus spans from September 2008 to January 2014.

Patrick H. has a diverse education history spanning different fields and levels.

In 1999, they completed their high school education at Oakhill College, earning a High School Certificate.

Following that, in 2005, Patrick attended Crows Nest TAFE and pursued a Diploma of Systems Administration, specializing in IT. Patrick completed this program in 2007.

In 2008, Patrick studied at Optus and obtained a Certificate IV in Customer Contact. The degree focused on Customer Service Support, Call Center Operations, and Teleservice Operations.

Moving forward to 2019, Patrick enrolled in RMIT Online to become a Salesforce Administrator. Patrick completed the Salesforce Administrator program the same year.

Most recently, in 2022, Patrick obtained the ITIL Version 4 Foundation certification from Axelos.

In addition to their formal education, Patrick has obtained several certifications. Patrick completed the ITIL Foundation Level certification from AXELOS Global Best Practice in September 2022. Furthermore, they hold the Introduction to Google Workspace certification from Coursera. Although not specified, it is implied that Patrick obtained the CRM Professional with Salesforce certification, possibly from RMIT University. Specific dates for obtaining this certification are not provided.