Jim Mataya

Jim Mataya is a dynamic leader in operational excellence with extensive experience across various industries. Currently serving as the Director of Operational Excellence at Vivid Seats LLC since June 2018, Jim is responsible for driving strategies to enhance customer service and implementing process improvement initiatives using A/B testing and continuous improvement methodologies. Previously, during a 13-year tenure at Discover Financial Services, Jim held pivotal roles focused on Lean Management and operations strategy, significantly improving incentive programs and customer experience analytics. Jim’s early career includes positions with HP and Deloitte Consulting, where Jim developed innovative product concepts and enhanced client interactions. Jim holds a bachelor's degree in Business - Computer Information Systems and Operations Management from Indiana University Bloomington and an MBA from Texas McCombs School of Business.