Camila Cruz

Camila Cruz has extensive experience in customer success management, currently serving in the role of Customer Success Implementation at Vivo (Telefônica Brasil) since December 2023, where responsibilities include project management and implementation of services for various clients. Prior to Vivo, Camila held several significant positions, including Customer Success Manager at Sistema Saipos from May 2021 to July 2023, focusing on strategic client management and retention strategies, and at WSpot from November 2019 to April 2021, where involvement in onboarding and ongoing client support was key. Earlier experiences include roles at Kenlo, where proactive churn management was a priority, and at Wide Software, where Camila transitioned from intern to a CSM role, establishing onboarding processes and customer journey mapping. Camila holds a Bachelor's degree in Public Relations from Pontifícia Universidade Católica de Campinas, earned between 2014 and 2017.