Dalhia Lashley

Dalhia Lashley is a seasoned Project Manager and Help Desk Manager at VMD Systems Integrators, Inc. since March 2015, where responsibilities include mentoring team members and overseeing the Electronic Immigration System Technical Help Desk. Prior to this role, Dalhia served as Service Desk Lead, providing application support to over 4,500 FAA users across multiple national systems and facilitating change management through collaboration with Tier II and Tier III teams. Dalhia's previous experience includes service desk leadership at Optimal Solutions and Technologies and software support at the American Institutes for Research, with a strong foundation in managing technical support operations and communicating effectively with stakeholders. Educational qualifications include a Master of Science in Management: Information Systems and Services from the University of Maryland Global Campus and a Bachelor of Science in Management Information Systems from Norfolk State University.