Ben Emrick

Ben Emrick started their work experience in 2014 as a Video Editor and IT Technician for a self-employed position. Ben created video content using Adobe Premiere Pro, Audition, and Photoshop, and also managed a large quantity of media. In 2016, Ben joined Vocera Communications and held various technical support roles. Ben provided 24x7 customer support for middleware systems, troubleshooted Linux appliances and supported interfaces/devices, and continuously improved documentation and processes for better customer support experience. Ben progressed from the role of Platform & Applications Support Eng I to Technical Support Engineer, L2, and eventually became a Technical Support Engineer, L3. Their responsibilities in the last role included managing the support-to-engineering escalation relationship and serving as a technical escalation point/subject matter expert for the middleware system.

Ben Emrick attended Indiana Wesleyan University from 2010 to 2014. During their time there, they earned a Bachelor's Degree in Computer Science. Additionally, they pursued a minor in History during the same period.