Terryl Underwood

Terryl Underwood is an accomplished executive with extensive experience in information technology and telecommunications. Currently serving as Managing Executive of Information Technology at Vodacom since July 2008, Terryl leads the delivery of CRM Services and Technology Services across multiple channels, focusing on billing, business intelligence, and service fulfillment. Previously, Terryl held roles such as Executive Head of Billing Management, overseeing critical billing and reporting systems, and Manager of Mediation Application Support, managing high-volume mediation systems. Terryl's educational background includes advanced degrees and certifications from prestigious institutions, including Columbia Business School, INSEAD, and Harvard Business School, emphasizing systemic inventive thinking, strategy in digital disruption, and ITIL expertise.