Jossias Massingue

Jossias Massingue is a skilled professional with extensive experience in customer experience and analytics, currently serving as the CX: Customer Insight & Analytics Team Leader at Vodacom Moçambique since May 2019. In this role, Jossias is responsible for monitoring and reporting on customer service and customer experience KPIs and managing the Voice of the Customer initiatives. Previously, Jossias held positions as the CX Communication, Processes & Procedures Officer, overseeing communication strategies and the design of customer service policies, as well as serving as a Social Media Representative and Call Center Assistant. Jossias began a career in education as an English Language Instructor at the Institute of Languages from September 2014 to February 2017. Jossias holds a Bachelor's degree in Engineering from Universidade Eduardo Mondlane.