Emilio Varas Jiménez

Emilio Varas Jiménez has extensive experience in the telecommunications sector, with a notable tenure at Vodafone from March 2003 to February 2024, where Emilio served as Customer Fulfilment Head of AI & Operations Improvement for Europe, leading transformative digital and operational initiatives that enhanced process efficiency and service performance. Prior roles at Vodafone included Senior Manager of Convergent Technical Support, where Emilio significantly improved service KPIs and customer self-management, and as an Agile Product Owner, where Emilio pioneered Agile practices within the organization. Emilio's earlier experience includes work as an R&D Software Engineer at Ericsson and a role in developing training courses for various companies. Educational credentials include an Executive MBA from EAE Business School and a Telecom Engineer degree from Universidad Politécnica de Madrid.