Karen Laird

Karen Laird is an experienced Operations Manager at Vodafone, where responsibilities include creating and leading a team to support HBB PRO customers with a focus on trust, diversity, and inclusion. Karen has held various technical management roles, overseeing customer technical support and capacity management, and played a key role in Problem Management, minimizing business-impacting incidents. Previous experience includes roles as a Problem Manager and Change Programme Manager at Cable&Wireless, and as a Customer Operations Integration Engineer at Thus, where responsibilities spanned from integrating new products to monitoring network performance. Karen holds a Bachelor's degree in Information, Social and Management Sciences from the University of the West of Scotland.