Sam Welland

Sam Welland has an extensive career in business analysis and customer liaison, currently serving as Principal Manager of Business Analysis & Quality at Vodafone since March 2011. Previous roles at Vodafone included Senior Business Analyst and Lead Business Analyst. Prior to Vodafone, Sam worked at Yell Ltd, where as a Business Analyst from December 2008 to November 2010, various projects were managed, including new product development. Earlier positions at Yell included Senior Customer Liaison Manager, where a new customer contact strategy was implemented while overseeing a team of seven managers and forty employees, and Customer Liaison Manager from March 1995 to October 2007, focusing on performance management and addressing customer queries concerning Yell products.