Samridhi Aggarwal

Samridhi Aggarwal has a diverse work experience in customer success and customer service roles. They have worked as a Senior Customer Success Associate at Volanté Systems, where they collaborated with senior leadership to develop action plans, worked with cross-functional teams, and maintained partnerships with clients. Prior to this, they worked at Phreesia as a Senior Customer Success Associate, responsible for ensuring client satisfaction and engagement, managing renewals, and capturing client feedback. They also worked at S&P Data Digital as a Customer Success Specialist, building and maintaining relationships with key customers and demonstrating expertise in the company's software and services. Earlier in their career, Samridhi worked at Cvent as a Project Implementation/Customer Success Consultant, managing project lifecycles, documenting client requirements, and resolving resource conflicts. They also have experience as a Customer Service Advisor at British Airways, where they managed client interactions and troubleshooted technical problems while maintaining high customer satisfaction.

Samridhi Aggarwal completed their Bachelor of Business Administration (BBA) degree in Healthcare Management from Amity University between 2015 and 2018. In 2020, they enrolled at Centennial College and obtained a Post Graduation degree in Project Management in 2021.

In terms of additional certifications, Samridhi Aggarwal obtained the Scrum Master Certified (SMC) certification from Scrum Alliance in July 2022. In June 2022, they completed a specialization in Software Product Management from the University of Alberta. Samridhi also obtained a Google Project Management certification from Coursera in July 2021. Other certifications include Project Management Foundations: Ethics from LinkedIn in December 2020, Excel Skills for Business from Coursera in March 2020, Managing Organizational Change for Managers from LinkedIn in August 2019, Quality Management from BSI in April 2017, and Cvent Advanced Certification: Event Management and Mobile Solutions from Cvent in October 2020.