Marissa Martinez

Marissa Martinez is an accomplished customer experience professional with a rich background in call center management and customer service. Currently serving as the Customer Experience Call Center Manager at Volaris since September 2022, Marissa oversees key processes and manages a large BPO relationship across multiple sites. Prior experience includes the role of Customer Happiness Senior Manager at PayClip Inc., where Marissa implemented strategic actions to enhance customer satisfaction through digital channels. As the CCC Americas Leader at Honeywell, Marissa managed the Americas Contact Centre, ensuring seamless service delivery. Marissa's career also includes operational leadership at Estrategas Digitales and extensive experience at American Express México in various customer service managerial roles. Educational qualifications include a Diplomatura in Strategic Administration from Universidad Iberoamericana, a Teacher's Training Course Certification in English as a Foreign Language, and a Licenciatura in Graphic Design from Universidad Iberoamericana.