Rachel Fell

Rachel Fell is an experienced professional in the financial services industry, currently serving as Product Integration Manager at Volkswagen Financial Services (UK) since February 2016. Rachel has held various positions including Major Incident, Problem and Process Improvement Manager, Operational Change Executive, and Underwriting Team Leader, focusing on credit risk management, customer journey mapping, and technical innovation. Prior to this role, Rachel was a Team Manager at TSYS Managed Services EMEA, managing collections and customer services, where various projects involved client liaison and risk mapping. Rachel also gained retail experience as Concession Manager at The Dune Group from September 2011 to September 2012.