Ralph J.

Ralph J. has a strong background in client support and technical roles. Ralph most recently worked at Volpara Health as a Senior Client Relationship Manager. Prior to that, they were a Lead Client Support / Technical Support Engineer at Electronic Payments, Inc. where they provided POS/terminals for reps and merchants, developed procedures and manuals for training, and troubleshooted network connectivity issues remotely. Ralph also worked at Fiserv as a Client Support Manager, where they enhanced the company's penetration in small to mid-tier accounts and provided training and self-service tools to customers. Earlier in their career, Ralph worked at Home Depot At Home Services as a Client Support Team Lead, overseeing a team of customer service agents and developing and implementing automated processes. Ralph also worked at Hughes as an SME Team Lead-Technical Service Engineer, supporting equipment installation and repair, and at SupportSpace, Ltd. as a Remote Support Engineer, providing exceptional customer service and problem resolution to end users.

Ralph J.'s education history includes a certification in IT Technician from New Horizons South Florida. The specific start and end years for this certification are not provided. Ralph also obtained a CDL Class A license in Logistics, Materials, and Supply Chain Management from Metropolitan CDL Trucking School in 2022. Prior to that, Ralph J. earned their High School Degree in Computer Engineering from South Planation High from 2006 to 2009.