Shameem Smillie

Shameem Smillie is currently the Head of Product Enablement - Apps at Vonage and also works as a Writer, Author, Blogger, and Podcast Co-Host at AlwaysTheOther Limited. As a CCaaS Consultant specializing in Digital and Customer Experience Transformation, Shameem is dedicated to celebrating diverse perspectives in the world of writing. Additionally, Shameem is a Founding Member of Women in CX, the world's first online membership community for women in customer experience, where Shameem promotes courage, inclusivity, collaboration, and authenticity. Prior to their current roles, Shameem has held various positions at companies such as LivePerson, Mitel, Avaya, and prairieFyre Software Inc.