Lucas Sims

Lucas Sims has extensive experience in customer service and operational support, currently serving as Operations Support at Vorto since March 2022, where responsibilities include troubleshooting technical issues and managing discrepancies in customer accounts. Prior to this role, Lucas held positions such as Front Desk Administrator at Silvasons Machine Shop and Office Administrator at Nick Schnyder Law Firm. Experience as a Senior Advisor at Apple Inc. from November 2014 to May 2019 involved managing numerous customer interactions with a high satisfaction rate. Earlier roles included Customer Care at a Cellular Company and Barista at Starbucks, where customer service skills were honed. Additional experience as a Sales Specialist at eFollette Bookstore provided insights into inventory management and loss prevention. Lucas acquired foundational skills in customer service and operations through education at Georgia State University Perimeter College.