Geri Lou Ciotoli

Geri Lou Ciotoli is a seasoned professional in business analysis and technical writing, currently serving as a Senior Business Analyst at Voya Financial since September 2023. Prior to this role, Geri spent over a decade at Benefitfocus as a Senior Proposal Manager, leading the development of proposals in collaboration with engineering and executive teams. Geri's earlier experience includes technical writing positions at HSBC and Ceridian Benefits Services, where documentation focused on policy, procedures, and user guides. Geri's career began at Activant Solutions as a Senior Technical Writer, managing extensive documentation projects. Geri holds a BS in Computer Information Systems from The College of Saint Rose and an AAS in Advertising Design from Mohawk Valley Community College.