Hector Valenzuela Mancilla

Hector Valenzuela Mancilla is an experienced IP Services Specialist at VTR, with a career spanning over two decades in the telecommunications industry. Since December 2013, Hector has been responsible for ensuring client services through proactive management and support of systems, focusing on improving service availability. Prior roles at VTR include NOC Operator for Internet/Intranet and HFC networks, where Hector monitored national transportation networks and coordinated issue escalations. Earlier technical roles involved onsite service solutions and equipment maintenance for HFC networks and internal plants. Hector holds multiple academic qualifications, including a Master's in Information Technology, a degree in Computer Networks, and a degree in Industrial Electronics Engineering, along with various certifications in telecommunications and quality service.