Elizabeth Dirgins

Elizabeth Dirgins is an accomplished executive with extensive experience in customer engagement, digital transformation, and product strategy within the financial services and technology sectors. Currently serving as VP/Head of Customer Engagement and Operations for Volkswagen Financial Services in the North American Region, Elizabeth previously held roles including CDO/VP CX Strategy and Vice President, Head of Digital at the same company. Elizabeth's background also includes a tenure at Capital One as Senior Director/SVP of Card CX and Product Strategy, where notable achievements involved the development of a top-rated mobile app and innovative card products. Prior roles at Wells Fargo saw Elizabeth leading digital product management in home lending and internet services, with earlier experience at Marriott International and AT&T. Elizabeth holds a B.A. in International Relations and Economics from the University of Maryland and an International Baccalaureate from Holbein-Gymnasium.