Reid H.

Reid H. has a wide range of work experience, beginning in 2009 at Santa Clara University as a Desk Receptionist and Head Desk Receptionist. In 2010, Reid H. was an Intern at Bright Light Marketing. From 2011 to 2018, Reid H. held multiple roles at Fiserv, including Fraud Specialist I, Fraud Investigator, Senior Fraud Investigator, and Fraud Specialist III. During this same time period, Reid H. also held roles as a Sales Associate at Artisan Wine Depot and a Business Operational Associate at Computek Software Corporation. In 2018, Reid H. became a Risk Consultant, Contractor at Seagate Technology. Most recently, Reid H. has been a Customer Success Manager, Sr. Customer Success Associate, and Customer Success Associate at Vyond since 2019. In this role, Reid H. has managed a book of accounts, collaborated with multiple teams, minimized churn, presented at conferences, conducted interviews and surveys, analyzed and categorized NPS data, and given monthly C-suite presentations.

Reid H. has a Master of Business Administration (MBA) with an emphasis in Leading Innovative Organizations from Santa Clara University, a Bachelor of Science in Marketing from Santa Clara University Leavey School of Business, and a High School Diploma from Iolani School. Additionally, Reid H. holds three certifications: Certified Fraud Examiner (CFE), retired from the Association of Certified Fraud Examiners (ACFE) obtained in September 2014, Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER obtained in November 2020, and Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER obtained in April 2020.