Vidya Gilbert

Vidya Gilbert is an experienced professional in call center operations and customer support management. Currently serving as the Manager of Contact Center Support at Vyve Broadband since June 2017, Vidya oversees a team of 8-10 members, focusing on quality assurance and handling various residential business aspects. Prior to this role, Vidya worked at CITADEL Systems, Inc. as a Site Leader for Call Center Operations, where responsibilities included managing daily operations and implementing process improvements. Vidya's career began at Case-Baldwin as an Office Manager, followed by a tenure at Convergys as a Team Leader, specifically for the DirecTV project, where Vidya enhanced processes and productivity. Educational background includes studies at the University of Oklahoma.