Matthew Osborn

Matthew Osborn is an accomplished technology and operations leader with extensive experience in the retail sector, notably at Waitrose & Partners and John Lewis Partnership. As the Delivery and Operations Lead for Waitrose Online, Matthew is responsible for overseeing technology delivery and operations, successfully navigating increased customer demand during the Covid pandemic. Previous roles include Programme Delivery Lead at John Lewis Partnership, where Matthew managed a team of 25 and led Agile transformations across various technology projects. Additional experience at Tesco PLC encompasses leading significant programmes in marketing and loyalty, infrastructure, and retail technology, with a proven ability to drive strategic change and enhance customer experiences. Matthew holds a First Class Honours degree in Physics from the University of Birmingham.