Fayaz Inzar

Fayaz Inzar has a diverse range of work experience in various roles and industries. Fayaz began their career in 2005 as a Contact Center Officer at Dialog Axiata PLC, where they handled customer inquiries and achieved individual targets. Fayaz then progressed to a Contact Center Team Lead role, managing a team of 15 people and ensuring the consistent achievement of service levels. In 2007, they became an Officer Compliance Auditor, responsible for auditing and monitoring ISO standards within the division.

In 2008, Fayaz joined STARTEK as a Team Leader Contact Center- Operations, where they were involved in the launch of client contact center operations in Sri Lanka. Fayaz managed service levels of customer interactions and achieved merit in the department. Fayaz later joined Qatar Airways in 2013 as a Customer Services Duty Supervisor, where they were accountable for maintaining daily performance and managing customer services and ground operations. Fayaz implemented senior management instructions and ensured a five-star airport experience for customers.

From 2021 to 2023, Fayaz worked at STARTEK again, this time as an Operations Manager. Fayaz served as the head of operations for multiple business units, including telecommunications, e-commerce and logistics, commercial banking and insurance, and embassy affairs. Fayaz planned and implemented call center and customer experience strategies, improved systems and processes, and managed a team of over 400 employees to ensure efficient operations.

In 2023, Fayaz joined Walkingspree as a Senior Manager - Client Engagement, where they are currently responsible for client engagement strategies and operations.

Overall, Fayaz Inzar has a strong background in operations management, customer service, and team leadership, with experience in various industries such as telecommunications, aviation, and technology.

Fayaz Inzar's education history is as follows:

From 2000 to 2004, Fayaz attended D. S. Senanayake College, where they studied Commerce and Accounting.

In 2018, Fayaz earned a Diploma in Business Management and Entrepreneurship from Asean Online Education AOE.

In 2019, Fayaz pursued a Pearson BTEC Level 7 - Extended Diploma in Strategic Management and Leadership at the Human Resource Management Institute.

Also in 2019, Fayaz pursued a Master's degree in Business Administration at the University of Northampton.

In 2020, Fayaz obtained a Diploma in Training of Trainers from Asean Online Education AOE.

In the same year, Fayaz also earned a Certificate in E-Commerce/Electronic Commerce from Asean Online Education AOE.

In 2021, Fayaz pursued a Diploma in Six Sigma with a field of study in Business/Commerce, General from Asean Online Education AOE.

Lastly, Fayaz completed a Certificate in Modern Human Resource Management - Training and Induction from Asean Online Education AOE, although the start and end dates for this certificate are not specified.