Jasmine S.

Jasmine S. is an experienced professional currently serving as the Head of Customer Success for APAC at WalkMe™ and as Chairperson for BDS Support Services. With a diverse background in customer success and technical communication, Jasmine has held various roles at WalkMe™, including Senior Customer Success Manager and Customer Success Manager. Previous roles include Knowledge Experience Lead at IAG, where Jasmine led an agile team on enterprise transformation projects, and Senior Technical Writer at Microsoft, focusing on data-driven content development. Additional experiences include instructional design at TP3 Group, tutoring at Swinburne University, and leading technical writing efforts at ANZ and Telstra. Jasmine's academic credentials include a Post Graduate Diploma in Technical Communication from Swinburne University of Technology and Bachelor's degrees in Arts and Linguistics from La Trobe University and the University of Melbourne.