Elizabeth Loftus

Elizabeth Loftus currently serves as the Senior Manager for CX Analytics & Process Management at Warby Parker since June 2022. Previously, at Peacock, Elizabeth held the positions of Director of Customer Care and Senior Manager of Customer Care from February 2020 to June 2022. Elizabeth's experience also includes working as a Customer Service Manager at Disney Streaming Services and various roles at Dow Jones, progressing from Consumer Escalations Representative to Assistant Manager. Elizabeth’s expertise lies in improving customer care processes, analyzing customer escalations, and developing team members through training and mentoring. Elizabeth holds a Bachelor's Degree in Vocal Performance from the Eastman School of Music, completed in 2013.