Jaycie Zhang

Jaycie Zhang is an experienced professional with a focus on fraud prevention and operational efficiency in the financial and technology sectors. Currently serving as Manager of Global Payment Operations & Risk at Warner Bros. Discovery, Jaycie has implemented strategic fraud incident management techniques that significantly reduced potential revenue losses. Prior experience includes a Data Consultant role at Rakuten, where Jaycie developed machine learning models for fraud prevention and effectively managed cross-business investigations, achieving notable improvements in chargeback rates and operational response times. Additional roles at KADOKAWA Corporation and CCTV+ highlight Jaycie's diverse skill set in marketing and translation, while early consulting experiences at Deloitte and SAVE International underscore a strong foundation in project management and lean production principles. Jaycie holds a Master's degree in Japanese Applied Linguistics from Waseda University and a Bachelor's degree from Shanghai University.