Lauren Dixon

Lauren Dixon, PhD, serves as the Manager of CX Writing & Content Strategy at Warner Bros. Discovery, leading global customer experience content strategy since April 2021. Prior to this role, Lauren advanced through various positions at WarnerMedia, including Senior CX Writer and CX Writer with a focus on the HBO Max Digital Assistant and managing the in-house style guide. Lauren's extensive experience in technical writing spans roles at Hanson Consulting Group, Denny Mountain Media, Aquent, and Entirenet, crafting user experience content for Xbox and Microsoft products. Additional earlier roles include copywriting at Amazon and zulily. Lauren holds a PhD in Humanities from the University of Texas at Dallas, an MFA in Creative Writing from Texas State University, and a B.S. in Radio-Television-Film from the University of Texas at Austin.