Emily M.

Emily M. is a seasoned professional with extensive experience in operations, communication, and customer service. Currently serving as a Senior Operations Control Clerk at Washington Gas since January 2017, Emily consistently surpasses dispatch response time goals and produces monthly reports for department heads. Previous roles include Member Service Representative I at Navy Federal Credit Union, where operational knowledge of financial products was acquired, and Trainer at Wholesale Screening Solutions, where Emily developed training materials and assessed trainee performance. Emily's background also includes experience as a Criminal Research Analyst, News Correspondent at TalkRadio WRNR Shenandoah Communications, and Production Assistant at TV3 Winchester. Academically, Emily holds a Master of Arts in Communication from Southern New Hampshire University and a Bachelor of Arts in Communication and Media Studies from George Mason University.