The UX and User Experience Team at the Washington Health Benefit Exchange is dedicated to enhancing the user experience of Washington Healthplanfinder, ensuring that individuals and families can easily navigate the online marketplace for health and dental plans. By employing user-centered design principles and conducting thorough research, the team strives to create intuitive, accessible interfaces that cater to the diverse needs of all Washingtonians, particularly those from marginalized communities. Their work is vital in promoting equity and inclusivity, aligning with the Exchange's mission to dismantle systemic barriers and improve access to healthcare opportunities.
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