Darbi Dickerson

Darbi Dickerson, MBA has a diverse work experience spanning over several industries. Darbi currently holds the position of Director of Customer Service at the Washington Metropolitan Area Transit Authority (WMATA) since December 2021. Prior to this role, they served as the Manager of Digital Communication and Supervisor at WMATA starting from September 2017.

Before joining WMATA, Darbi worked at JCPenney as an Operations Supervisor from April 2016 to August 2017, where they were responsible for managing a team of over 20 associates and working on special projects to enhance the business. Darbi also held the position of Team Coach from October 2014 to April 2016 where they focused on developing customer service skills and improving customer satisfaction.

Earlier in their career, Darbi served as the Manager of Training and Development at Safelite AutoGlass from February 2010 to September 2014. Prior to this, they briefly worked as a Business Support Manager at Verizon Wireless in January and February 2010. Darbi gained extensive experience as a Business Customer Support Manager at Alltel from December 1995 to January 2010.

Overall, Darbi Dickerson has a strong background in customer service, team management, and leadership roles, making their a valuable asset in various industries.

Darbi Dickerson, MBA holds a Master of Business Administration (MBA) degree in Business Administration and Management from the University of Maryland Global Campus, which they obtained from 2019 to 2021. Prior to that, they completed a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Western International University between 2011 and 2016. Darbi also attended Largo High School from 1984 to 1988. Additionally, they achieved a Bachelor of Science (BS) degree in Business Administration, Management and Operations from Western International University.