Vishal Sodhi

Vishal Sodhi has extensive work experience in customer service and contact center management. Vishal has held various roles in different companies throughout their career.

From 2022-present, Vishal has been working as a Customer Experience Manager at Washmen. Prior to that, they were employed at CAFU from 2021-2022, where they worked as a Quality and Training - Customer Experience specialist.

From 2019-2021, Vishal served as a Contact Center Manager at iKcon. In 2019, they briefly worked at Mumzworld.com as a Customer Service Manager, where they managed various customer touchpoints and supervised a team of 20 agents.

From 2018-2019, Vishal worked at Amazon as an Amazonian, where they managed a cluster of Shipping & Delivery Services and led a team of customer service representatives.

Before that, from 2016-2018, they worked as a Call Center & Training Manager at Raven General Petroleum L.L.C, where they were responsible for monitoring and enhancing the performance of call centers.

From 2014-2016, Vishal held the position of Sr. Manager Communication Centre at Sir H.N Reliance Foundation Hospital & Research Centre.

Earlier in their career, from 2012-2014, they were the Head-Contact Centre at Bookmycab.com, where they set up and revamped the contact center operations.

From 2010-2012, Vishal worked as Manager-Guest Relations, Corp. at Mirah Hospitality, where they implemented a guest relations system and managed feedback collection.

And from 2007-2009, they worked as a Manager-Customer Care at Meru Cab Company Pvt. Ltd., where they led a team, conducted training sessions, and maintained revenue targets.

Vishal Sodhi has a diverse education history, with a focus on management and certifications in Six Sigma and employee coaching. In 1990, they attended St. Dominic Savio High School, where they obtained their S.S.C degree with a field of study in English and Science. From 1995 to 2000, Vishal pursued a Bachelor of Commerce (B.Com.) degree in Management from Mumbai University Mumbai.

In recent years, Vishal has furthered their education through various certifications and training programs. In 2016, they obtained a Six Sigma certification from the International Academy of Certifications and Training. Additionally, during the same year, they received a Silver Commander and First Responder certification, although the institution is unknown. Moreover, in 2016, Vishal obtained a Master Certificate in Employment Management from Masterclass Management in Burlington, MA, USA.

Continuing their professional development, Vishal acquired several certifications in 2019. Vishal completed the courses "Coaching Employees through Difficult Situations" and "Lean Six Sigma: Analyze, Improve, and Control Tools" through LinkedIn. Vishal also obtained a certification titled "Ways to Build a Winning Team: Trust, Freedom, and Play" from the same institution.

Overall, Vishal's education history reflects a commitment to gaining knowledge and improving their skills in management and related fields.