Cat Calcagno

Cat Calcagno is an experienced professional in the field of technical support and library sciences, currently serving as Help Desk Group Lead at Watchfire since April 2018, with previous roles as Lead Support Technician and Help Desk Technician. Prior experience includes work as a Web Content Evaluator at Appen from March 2017 to March 2019 and a position in Collection Management Services at the University of Illinois at Urbana-Champaign from February 2016 to November 2016. Early career roles include Networking Support Technician at support.com and Youth Technology Programming Coordinator at Urbana Neighborhood Connections Center, where Cat Calcagno developed technology programs for youth and handled computer repairs. Additional experience includes library assistance at the University of Illinois at Urbana-Champaign and volunteer work at the Women's Resource Center. Cat Calcagno holds a Master's degree in Library and Information Science from iSchool at Illinois and a Bachelor of Arts in English Language and Literature from the University of Illinois Urbana-Champaign.