Allison Woolley

Allison Woolley is an experienced operations and resource management professional with a strong background in team leadership and performance optimization. Currently serving as Operations Manager at Water Plus Business since February 2019, Allison is responsible for coaching teams to achieve excellent business results and managing contact centre performance. Prior experience at Royal Bank of Scotland Business included roles as Resource & Planning Manager, Planning Manager, Operations Manager, and Contact Centre Manager, where responsibilities encompassed recruitment, supply and demand planning, and operational oversight across multiple UK centres. Earlier career at NatWest involved managing a large Mortgage Underwriting team, overseeing day-to-day operations associated with mortgage lending and applications.