Charlotte Jenkins

Charlotte Jenkins is an experienced professional with a strong background in customer service management and team leadership. Currently serving as the Commercial Complex & Credit Controller Team Leader at Water Plus since April 2021, Charlotte also holds roles as Key Team Manager and SME Trade Effluent Manager. Prior to this, Charlotte spent over 14 years at Royal Mail, progressing from Customer Service Advisor and Trainer to Customer Service Team Leader, where Charlotte managed a team of 18 advisors and focused on improving service quality and performance metrics. Earlier experience includes a position as Customer Service Advisor at B&Q, where Charlotte excelled in addressing customer needs and handling complex issues. Charlotte holds an NVQ Level 3 in Customer Services and has completed professional training.