Evan James

Head Of Retail Operations

Evan James is a seasoned professional with extensive experience in financial management and customer care. Currently serving as the Head of Customer Care at Watercare Services Limited since January 2014, Evan has previously held key positions including Billing Services Manager and Revenue Manager, where responsibilities included leading a team of over 30 to ensure accurate billing and implementing revenue strategies. Prior experience includes a contract role as Group Accounting Manager at Starmetro and various managerial roles at Vodafone New Zealand from 2007 to 2013, including Financial Accounting Manager and Head of Credit & Collections, overseeing teams and managing financial operations for multiple regions. Earlier, Evan served as Financial Controller at Xerox Global Services in Europe, contributing to strategic decision-making and financial reporting. A graduate of University of Port Elizabeth with a Bachelor of Commerce in Accounting and Finance, Evan brings a wealth of knowledge in accounting practices, team leadership, and operational improvement.

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