Shawn Smith

Shawn Smith is an experienced customer service professional with a career spanning several decades in various management roles. Currently serving as the Regional Customer Service Support Manager at Waters since June 2000, Shawn has a proven track record in leading call centers and achieving challenging objectives. Previous roles include Regional Support Manager and Customer Support Manager at NuGenesis, as well as multiple positions at Caliper Life Sciences and Zymark Corp, where Shawn developed extensive expertise in service and support management. Academically, Shawn holds a Bachelor's degree in Economics from Framingham State University, further complemented by secondary education at Bellingham High School.