Billy Pickin is a Digital Productivity Consultant at Waterstons since September 2022, with a robust background in IT and systems engineering. Previous roles include Escalated Systems Engineer and Systems Engineer at Piran Technologies from September 2019 to September 2022, and Technology Consultant at Waterstons from August 2018 to September 2019. Billy also gained experience as a Technology Consultant during an industrial placement at Waterstons from July 2016 to June 2017, focusing on service desk management and client communication to improve departmental processes. Early career experiences encompass roles at Carbis Bay Hotel & Spa as a Spa Assistant/Bartender, St. Ives Bakery as a Shop Assistant, and Cornish Cottage Holidays as an IT Assistant. Billy holds a BSc (Hons) in IT Management for Business from Northumbria University and an IT Practitioners Course from Penwith College.