Marcus Carstens

Marcus Carstens has a diverse work experience spanning various industries and roles. Marcus currently serves as the Director of Product at Waveform.com/RSRF, where they lead the product organization in developing innovative solutions for cellular connectivity while prioritizing exceptional customer experience. Marcus focuses on optimizing scalability, profitability, and operational efficiency, as well as diversifying product and service offerings for long-term growth.

Prior to their current role, Marcus was a Product Manager at Waveform.com, where they led product development and aimed to create delightful products that make it easy for people to get online using a cellular connection. Marcus owned the entire product development lifecycle and was responsible for hiring and training engineers and specialists.

Marcus also has experience in business operations, having served as the Business Operations Lead at Waveform.com, where they managed the daily operations of the consumer and commercial teams and ensured customer satisfaction. Marcus contributed to creating and updating product literature and provided coaching and management to individuals on the team.

Before joining Waveform.com/RSRF, Marcus had roles such as SMB Sales Lead and Sales and Support Engineer. Marcus also worked as a Freelance Language Specialist and an Independent Travel Sales Consultant.

Earlier in their career, Marcus held positions at Elefant-Tours GmbH, Webhelp SA, Stellenbosch University, Spur Group, and Eagle Encounters, where they gained valuable experience in sales, IT management, customer support, data analysis, and eco-tourism management.

Overall, Marcus Carstens has a strong background in product development, business operations, sales, and customer support, with a focus on driving growth and delivering exceptional customer experiences.

Marcus Carstens obtained a Bachelor's degree in Biodiversity and Ecology from Stellenbosch University, which they attended from 2012 to 2018. In 2017, they also completed an Advanced Certificate in IT Management from GetSmarter, as well as an Advanced Certificate in Sales Management from the same institution. In 2017, they received a TEFL Certificate in ESL Language Instruction from Teach TEFL. In 2018, they obtained various certificates from Sololearn, including CSS, HTML, SQL, Python, and Java. Additionally, Marcus has acquired several certifications from LinkedIn, such as becoming a Product Manager, Building a Product Roadmap, Customer Development, Launching Your Product, Technology for Product Managers, Product Management First Steps, Building a Product Strategy, Balancing Multiple Roles as a Leader, Managing Experienced Managers, Managing New Managers, Learning to Write for the Web, Strategic Focus for Managers, Critical Thinking for Better Judgment and Decision-Making, Improving Your Judgment for Better Decision-Making, Making Quick Decisions, Problem Solving Techniques, Using Questions to Foster Critical Thinking and Curiosity, and Critical Thinking. The LinkedIn certifications were obtained between May 2020 and January 2021.