Bharath N S

Bharath N S has worked in a variety of roles in the hospitality industry. In 2021, they began working as a Customer Success Team Lead/Floor Manager at Way.com, where they handled escalations or support calls of all kinds over email or call, motivated a large team of agents in India and the US to improve quality control, and oversaw partner accounts to make sure accounting was up to date. Prior to this, they worked as a Senior Customer Success Executive at Way.com, where they handled US-based customer grievances for the American eCommerce portal and app, Way.com, resolved customer complaints in a courteous, professional manner via calls, emails, and chat, updated order details, and handled cancellations and refunds. Before this, Bharath worked as a Food and Beverage Executive at Taj Hotels Palaces Resorts Safaris from 2018-2021, where they led the Hotels Food and Beverage operation, which included 2 Restaurants and Bars, Room Service, Club Lounge, and Banquets. Finally, from 2016-2018, Bharath worked as an Industrial Trainee at Hilton Bangalore Embassy GolfLinks, where they gained industrial exposure training in Four Core Departments, including Front Office, Food & Beverage Operations, Accommodation Operation & Food Production, and handled telephonic conversations with house guests at the back office.

Bharath N S completed their Bachelor of Science in Hospitality Administration/Management from IHMCT Kovalam in 2018. Prior to that, they attended St.Josephs HSS from 2013-2015. Bharath also attended Arya Central School from 2003-2013. Currently, they are pursuing their Master of Business Administration in Marketing and International Business from Bangalore University and is expected to graduate in 2021.