Account Manager - California

The Organization

What if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world — leading the global movement of purpose, meaning, and belonging-based education worldwide. 

What We Value

You’ll be joining a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose.

Read this article about our workplace culture in Conscious Company.

We value access, equity, diversity, and belonging, and these values are represented in our product, our team, and our school partners.

Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed.

Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of diverse identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us. 

School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups. We’ve taught our curriculum in high-need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

The Role

Wayfinder is looking for a California Account Manager to join our growing team! The Account Manager (AM) supports strategic district partners throughout the life of their relationship with Wayfinder. The AM manages and coordinates all implementation, engagement, and communication within assigned accounts, ensuring high levels of customer satisfaction and delivering ROI. AMs work with all internal teams (e.g. Sales, Product Management, Engineering, Support) to deliver a seamless customer experience. 

Our candidate needs to be based in California and ideally has experience working as an educator and/or managing partnerships as an Account Manager, Account Executive, or Customer Success Manager at an EdTech Startup. 

We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!

Responsibilities

• This is a sales-focused role with a quota for both retention and revenue, you will be the primary implementation contact but will also be responsible for the renewal of the partnership.
• You’ll help develop strategy and curriculum for incoming partners to reduce time to value with the Wayfinder product.
• You will help develop implementation plans specific to each partner to ensure goal alignment, set measurable objectives, and ensure product adoption.
• You’ll serve as a trusted advisor to key stakeholders. Lead executive business reviews, act as a point of escalation, and continually seek to drive customer value.
• You will identify areas of potential cross-sell and expansion and ensure customer renewal.
• You’ll proactively manage and escalate at-risk customers and ensure internal visibility and employ appropriate intervention tactics for accounts at risk of churn.
• You’ll partner with sales to provide consultative pre-sales implementation support.
• You’ll develop and maintain expertise across all products and services.
• You’ll act as a strong customer advocate across all areas of the business. Share feedback internally to continuously improve the customer experience.
• You’ll collaborate across the team to ensure sharing and adoption of best practices, with a commitment to process improvements and consistency in product implementation.