Teena Susan

Teena Susan is an experienced professional in client experience and support, currently serving as a Senior Associate in Risk/Fraud Operations at Wealthsimple since December 2021, where responsibilities include assisting clients with security and fraud concerns and managing unauthorized transaction disputes. Prior to this role, Teena worked at Concentrix as a Technical/Customer Support Advisor, providing support across various sectors including financial services and technology for notable companies such as PayPal and Uber. Earlier experience includes roles as a Senior Client Coordinator at Nuventure Connect, where client management and communication were emphasized, and as a Client Coordinator at Fragomen Immigration Services India Private Limited. Teena began a career with Cognizant as a Market Researcher, focusing on data gathering for market analysis. Teena holds a Bachelor of Technology in Computer Science from Cochin University of Science and Technology.