Erica Rothwell

Erica Rothwell possesses extensive experience in customer experience and community management across various organizations. Currently serving in a customer experience role at WeAre8 since April 2021, Erica previously worked as a Community Management Consultant at 365 Talent Portal, a Microsoft Dynamics 365 training and recruitment company, from July 2019 to January 2023. Erica held customer experience manager positions at Glorify and Pop & Rest in early 2021 and early 2020, respectively. Additionally, Erica served as an Account Manager at Inspired Thinking Group, where responsibilities included managing a busy help desk team for a major client, and as a Client Service Manager and Customer Support Supervisor at Auction Technology Group from January 2014 to October 2018. Early career experience includes roles as a Customer Service Assistant at London Auctions and a Customer Service Representative, contributing to effective support and customer service operations.