Customer Service · Full-time · Atlanta, United States · Remote possible
ABOUT US
We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. Elevate currently operates in five markets in the US, UK, France, Germany, and Austria – with more openings in 2024.
We're award-winning and a global leader in creating high-impact experiences using innovation and insight. In 2021, our teams had a meaningful engagement with 4.5 million people across all our markets, and we have conversations at scale. Our priority as a business is to help brands understand more about their consumers by collecting intelligence and insight for all the contacts we make. Elevate runs Impact, an industry-leading and data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real-time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.
Elevate provides global people solutions that deliver impact for brands and their partners. We are an award-winning global, people-powered agency creating compelling human connections with brands underpinned by clever use of data and technology. Our partnerships worldwide include Level-Up retail, live & virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the impact of people's experiences through our best-in-class measurement platform, IMPACT.
Our offices in London, Los Angeles, Atlanta, Phoenix, Paris, Berlin, and Vienna have a truly global reach and genuine local relevance.
THE ROLE
The Account Manager will drive the day-to-day program delivery for a specific large-scale client project within our business. Reporting directly to the Account Director, the Account Manager will work in conjunction to set and meet client deadlines, provide frequent status updates, and manage the day-to-day of the Staffing Managers assigned to your account. Additionally, the Account Manager will support the delivery of the vision of making Elevate the first choice of a staffing agency for special projects clients in the U.S. by providing exceptional product knowledge and service levels that communicate and live the values that underpin the Company's service proposition.
The Account Manager is passionate about the Experiential/Brand Marketing Industry and provides world-class customer service and problem-solving to clients and colleagues.
People, People: The Account Manager is an approachable individual with an 'open-door' policy to assist team members with many necessities in and outside their department. In addition, this individual strives to build rapport among teammates and create a bond of solidarity so that each department works seamlessly together to bring the Company and individual goals to fruition.
Elevation: Working with Staffing Managers on both an individual and team basis to help develop their performance in all facets, edify them for their efforts, and ultimately drive people to be the best they can be daily.
Take Pride: Taking ownership in implementing all key department processes & procedures to track and monitor growth in company revenue, internal employee growth trajectories, and client/brand growth annually.
Better Together: Working with the extended Account Management & Staffing Management Teams to drive processes, provide hands-on training, and ensure quality & excellence with every opportunity.
RESPONSIBILITIES
SKILLS
PHYSICAL REQUIREMENTS
COMPANY BENEFITS
ELEVATING PEOPLE
As a people agency, we believe the personality and authenticity of our people set us apart. Therefore, we celebrate and invite applications from all cultures and backgrounds.
If you want to know more about our people and culture, please search #elevatingpeople on LinkedIn, Twitter, Facebook, or Instagram.
The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.
Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please apply ASAP if you are interested in working at this fun, fast-paced office and have the relevant experience.