Pion
Tess Fitzgerald is a seasoned customer success and account management professional with a diverse background in enterprise customer engagement. Currently serving as a Customer Success Manager at Pion since May 2024, Tess focuses on helping businesses understand and grow their target audience. Previous experience includes a Senior Account Manager role at Elder, where Tess fostered long-lasting client relationships and managed customer health. Extensive experience at Uber as a Senior Trust and Safety Specialist included portfolio management, incident triage, and mentorship, complemented by earlier roles in customer service and retention at Virgin Media Ireland and Three. Tess holds a Bachelor's in Business Studies from Dublin City University and is currently pursuing a Certificate in Digital Marketing & Administration from Letterkenny Institute of Technology.
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Pion
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Formerly Student Beans. Your ticket to next-level growth. Since 2005, we’ve uniquely built our expertise to help brands better understand, engage and grow loyalty with students, Gen Z, and other strategic consumer groups. We combine insights, advertising and verification across a range of strategic consumer groups to accelerate your growth on campus, in-store and online. Understand, engage and grow with a single partner. You’re in good company. We’re trusted by over 1,000 brands in more than 100 countries.