Tim Zuidema

Tim Zuidema has a diverse work experience spanning over two decades. Tim began their career at Hollywood Video, where they held various roles such as Guest Service Representative, Shift Leader, and eventually Assistant Manager. In this position, Tim was responsible for analyzing labor distributions, managing cash handling, resolving customer disputes, and conducting interviews and employee reviews.

Tim then transitioned to Movie Gallery as a Lead Escalation Technician, following the acquisition of Hollywood Video. Here, they facilitated the smooth transition of customer support operations to a different location.

Tim later joined Hollywood Entertainment as a Partner Support Agent, providing front-line technical support to store management and solving issues in POS software, telephony, and other systems. Tim then progressed to become the Lead Escalation Technician, where they solved complex problems escalated by support technicians, created training material, and managed equipment distribution.

After their time at Hollywood Entertainment, Tim co-owned Definitive, LLC, where they contributed to business decision-making, customer acquisition, and community involvement. As the Project Director, they oversaw the planning, management, and implementation of web properties for both internal and client groups, including managing client expectations, collaborating with graphic designers and system administrators, and coding projects.

Most recently, Tim has been employed at Webtrends. Tim started as a Technical Support Engineer, providing phone and email support to customers and earning recognition for their excellent customer service. Promoted to Senior Technical Support Engineer, they mentored other engineers, provided training on new analytics practices, and was recognized as Employee of the Quarter. Currently, Tim serves as a Lead Technical Support Engineer, utilizing their expertise to support different software, managing escalations for strategic clients, and conducting technical boot camps for support employees.

Tim Zuidema attended James Madison High School but no information is provided regarding the start or end year of their education there. After high school, they enrolled in Mt. Hood Community College, where they obtained an Associate of Arts and Sciences (AAS) degree in Database Administration. In terms of additional certifications, Tim Zuidema received the Certified Webtrends Analytics Analyst certification from Webtrends in November 2015. Tim also obtained the Webtrends Certified Engineer, Administrator, and System Implementer (Non-public certification) from Webtrends in October 2011. No further information is provided about their education history beyond these details.