Gary Proctor

Gary Proctor has extensive work experience in various roles and industries.

Gary started their career as a Summer Intern at Citibank in 1995.

From 1996 to 1997, they worked as an Account Executive at Household Finance, followed by a role as a Credit Analyst at MBNA America in 1997.

In 1998, they joined Bank of America as a Senior Control Coordinator, where they supported reporting and analytics for a customer service call center. Gary later moved on to positions such as Business Analyst, Officer - Senior Business Analyst, Officer - Strategy Analyst I, Senior Officer - Strategy Analyst II, and Assistant Vice President - Strategy Analyst III - Forecasting and Workforce Management. During their time at Bank of America, they implemented various strategies to improve call center efficiencies and developed forecasting and staffing models.

In 2012, Gary Proctor joined Aetna as the Director - Direct to Consumer Telesales. Gary led the restructuring of reporting and analytics for telesales operations and implemented Aetna's first outsourced multi-channel contact platform. Gary also held positions as the Director - Sales Operations - Medicare and Senior Director - Telesales - Individual Market.

In 2018, they started working at Fulton Financial Corporation as the VP, Director of Contact Centers. In this role, they were responsible for the overall enterprise strategy for contact center execution and achieved service levels that exceeded agreements with affiliate banks.

Also in 2018, they became the Director of Customer Care at Wedgewood Pharmacy. Gary was accountable for customer care operations and drove self-service performance.

In addition to their corporate experience, Gary Proctor worked as an Adjunct Instructor at Goldey-Beacom College, where they taught undergraduate database management.

Overall, Gary Proctor has a diverse background in customer service, management, strategy, and teaching. Gary'sexperience showcases their ability to drive operational efficiencies and lead teams in various industries.

Gary Proctor has a diverse education history that spans over several years. Gary began their education at Caesar Rodney High School, where they obtained their High School Diploma with a focus on College Prep in 1988. Following this, from 1988 to 1991, Proctor attended Cecil College, where they earned an Associates degree in Commercial Photography. Several years later, they enrolled at Goldey-Beacom College in 2006 and completed their Bachelor of Science degree in Accounting in 2007. Proctor continued their education at Goldey-Beacom College and obtained their Master of Business Administration degree with an IT Concentration in 2008.