Chris Morra

Chris Morra has a diverse work experience spanning over several industries. Chris began their career as an Office Services employee at Hallmark Cards in 1984 before moving on to Oak Leaf Confection Ltd. as a Summer Student from 1986 to 1993. Chris then worked as a Maintenance employee at Runnymede Healthcare Centre from 1994 to 1996.

Chris then transitioned into a managerial role at Schlumberger where they served as the Manager of Data Management (Field Operations) from 1996 to 2001. Chris then joined CSA Group as a Supervisor in the Client Services Centre from 2001 to 2004, before moving on to Ricoh Canada Inc. as the National Inbound (Dispatch) Call Centre Manager from 2004 to 2007.

Returning to CSA Group in 2008, Chris became the Manager of the Client Services Centre (North America) and held this position until 2014. During their time in this role, they were responsible for managing the center's operations, budget, and P&L. Chris also worked closely with union stewards and executives to maintain positive employee relations and implemented process improvement projects to enhance customer satisfaction.

Moving on from CSA Group, Chris joined Veritiv in 2015 as the Manager of the Customer Service Centre for Central Canada. In this role, they oversaw various departments and was responsible for hiring, training, and setting goals for the team. Additionally, they developed metrics for servicing facility supply and packaging equipment, improved customer satisfaction, and had P&L responsibility for the center.

Chris then joined Apple Express in 2017 as a Consultant for Special Projects in Logistics & Customer Care. In this role, they assessed needs and identified improvement opportunities, developed KPIs, and implemented SOPs to reduce the volume of aging sales orders and improve revenue realization.

Currently, Chris is working as the Technical Service Manager at Welbilt Inc., a position they have held since 2018.

Chris Morra's education history includes three different institutions and degrees. In 1985, they attended Woburn Collegiate Institute and obtained an OSSHD (Grade 13 OAC) in Business, Management, Marketing, and Related Support Services. From 1990 to 1994, they pursued a Bachelor of Arts (BA) degree in City/Urban, Community and Regional Planning from Ryerson University. In 2017, they enrolled at International Career School Canada to study Appliance Installation and Repair Technology, specifically focusing on Appliance Repair.

In addition to their formal education, Chris Morra has obtained various certifications throughout their career. These certifications include "Building Accountability Into Your Culture," "Leading with Emotional Intelligence," "Lean Six Sigma Foundations," "Coaching and Developing Employees," "PRINCE2 Fundamentals," "Quality Standards in Customer Service," and "PRINCE2® Project Management (Foundation Exam preparation)" all from LinkedIn. Chris has also completed a certification called "Bonding & Rapport Building" from Sandler Training. In terms of occupational health and safety, Chris Morra has completed the "Due Diligence in Occupational Health and Safety Exam" from the Canadian Centre for Occupational Health and Safety. Additionally, they hold coaching certificates for Child, Youth & Seniors from Ontario Soccer and Lean Six Sigma (Yellow & Green Belt) from Premier Performance.

There are also several certifications and training that do not specify the obtained month or year, including "Food Service Worker Safety," "Health and Safety Awareness for Ontario Supervisors (2013 & 2015)," and "WHMIS (and Knowledge Retention Exams) (2008, 2010, 2012, 2014)."