Ed Hahn

Ed Hahn has a strong background in contact center operations and operational strategy. Ed is currently serving as the VP of Contact Center Operations at WellBe Senior Medical. Before that, they worked at Priority Optimization as a Contact Center Consultant and Referral Partner, where they provided solutions for optimizing growth and scalability. Ed also served as the VP of Centers of Excellence at Kepro, where they successfully implemented new contracts and led performance report-out sessions. Ed has extensive experience in contact center operations, having managed multiple sites, call centers, and field personnel while at Matrix Medical Network. Ed's expertise also includes operational excellence and process improvement, as demonstrated during their tenure as the Director of Operational Excellence at Cross Match Technologies. Ed began their career at USIS, where they played a vital role in developing and optimizing the Master Scheduling Production Control team. Overall, Ed Hahn has a proven track record in operational leadership and has successfully implemented strategies to drive growth and improve efficiency.

Ed Hahn received their Associate of Arts degree in General Studies from Clovis Community College between the years 1986-1994. Ed then went on to earn a Bachelor of Science degree in Professional Aeronautics from Embry-Riddle Aeronautical University in 1994-1995. In addition to their formal education, Ed also obtained various certifications such as Six Sigma Black Belt and Lean from institutions like SixSigma.us and OEM Consulting. Ed also holds multiple certifications from the Federal Aviation Administration, including Commercial Instrument Airplane and Helicopter Pilot in Command.