Gregg Massey

Gregg Massey currently serves as Senior Lead Business Execution and Executive Director in Customer Experience Insights & Measurement at Wells Fargo, where responsibilities include developing and executing customer experience strategies for major contact centers. Prior experience includes a role as Senior Business Process Management Consultant at U.S. Bank, focusing on improving customer and employee experiences across various teams, and earlier roles at Target and Envision EMI involving team management and leadership development. Gregg earned an MBA in Business Analytics from the University of St. Thomas and has pursued additional education in business writing and behavioral economics from notable institutions.