Julie Letze

Julie Letze is a seasoned professional with over 20 years of management and leadership experience in operations, project management, and customer service. Currently serving as Quality Assurance Manager at Wells Fargo, Julie leads and coaches a team of 10 analysts, focusing on quality monitoring and risk control. Prior experience includes Operations Manager at National Vending, where Julie oversaw diverse operational aspects, and Supervisor Sales Center at Marsh & McLennan Companies, where management of a 20-agent team was essential for resolving issues. Additionally, Julie held roles at Winstream/Iowa Telecom, providing strategic management across multiple call centers and developing training manuals for sales and customer processes.